Jennifer Richter

Directed operational development for a new media startup, managing trend-forecasting, copywriting, and data research to build an engaged audience through timely, culturally relevant articles on Medium.com.

Architected the studio's core mission and editorial pillars, synthesizing research on ethical AI accountability and corporate transparency into a multi-channel content strategy.

Developed rigorous systems for tracking Big Tech corporate accountability and AI data privacy, demonstrating high-tech literacy and user-advocacy to appeal to a specialized audience.

Customized and launched the WordPress website, www.supercold.studio, leveraging code skills to establish the startup's online presence.

Successfully balanced multiple client projects simultaneously via Upwork, consistently meeting tight turnaround deadlines in remote and hybrid-office collaborative environments.

Cultivated long-term professional relationships through clear communication and a deep understanding of brand identity, delivering contracts and high-fidelity prototypes/assets via Dropbox.

Partnered with clients and cross-functional teams to execute high-impact visual strategies, ensuring seamless execution utilizing cloud tools like Adobe Creative Suite, Figma, Miro, Canva, and Google Workspace.

Crafted a comprehensive GOTV/Endorsement plan utilizing tech tools, translating complex policy platforms like environmental justice into advocacy resonating with Gen-Z/Millennial voters.

Conducted targeted demographic research in IL District 7, mapping civic-engaged neighborhoods and compiling data-driven Google Slides to execute effective signature collection for candidate policy.

Surpassed daily signature quotas, gathering approximately 100 endorsements per day, and ensured Board of Elections approval through meticulous voter verification, securing a minimum of 2,000 valid voter endorsements.

Mitigated misinformation by providing experienced guidance and best practices to the candidate, addressing issues identified from Claude AI sources.

Promoted to VIP from ADA Guest Relations, liaising directly with Artist Tour Management to oversee high-capacity guest lists and VIP entry, utilizing proactive radio coordination to ensure venue protocols and operational flow.

Acted as a lead Brand Ambassador during the venue's critical scaling phase, successfully navigating the transition from outdoor fairground events to the grand opening of a 3,600+ capacity indoor historic venue.

Entrusted by the General Manager to execute high-stakes special events, utilizing proactive radio coordination and executive decision-making to ensure premium guest experience and safety.

Navigated the Salesforce CRM ecosystem to manage high-volume customer inquiries, resolving multi-tier issues related to international logistics, luxury product authentication, and global shipping protocols with 100% accuracy in digital documentation.

Consistently exceeded daily KPIs and retention goals by providing tailored, expert guidance on designer trends and sizing, converting support interactions into personalized shopping experiences for high-net-worth clientele.

Collaborated asynchronously via Slack with cross-functional global teams to identify and resolve systemic checkout bottlenecks, ensuring a frictionless user journey and enhancing customer satisfaction.

Mastered remote troubleshooting protocols for order discrepancies and returns, maintaining a high standard of digital documentation and empathetic communication to preserve brand loyalty.

Provided a warm and personable first-impression welcome, setting an elevated tone for guests and enhancing the overall dining experience.

Managed high-stakes floor logistics for an award-winning cocktail speakeasy and Michelin-rated restaurant, utilizing Resy for seamless guest experience, pacing, and maximizing table turnover during peak-capacity service.

Maintained meticulous attention-to-detail, documenting guest profiles and coordinating dietary restrictions and special celebrations with staff to meet and exceed guest expectations.

Exercised quick-thinking problem-solving to multi-task and accommodate walk-ins/reservations in real-time, maintaining a calm and professional demeanor during peak service rushes.

Developed the second-generation Discover Card App, prioritizing user security protocols and executing rigorous A/B testing; managed and led the branding integration of three boutique tech agencies into a unified global consultancy.

Design-directed the branding system for the launch of the Clover POS tablet, ensuring an intuitive software interface for small business owners, and provided art direction for photography in case study videos.

Built foundational best practices for a new Content Department, optimizing workflow, managing vendor bids, and overseeing adherence to production budgets and schedules.

Maintained high-level rapport with key clients such as Whirlpool and KitchenAid, ensuring successful project delivery and client satisfaction.

Greeted customers warmly and inquired about needs, utilizing iPad POS to personalize product solutions with detailed product knowledge, exceeding KPIs/upselling goals, and communicating promotions and loyalty programs.

Managed real-time inventory logistics and led visual merchandising resets, leveraging design background to optimize floor presentation and product appeal.

Managed the physical demands of high-volume stocking and floor resets with a focus on safety and speed, loading carts with stock to replenish the store floor during closing duties.